What our clients say about us
Holmes.
Holmes first contact with Granger’s Consultancy Services was through
our interest in environmental matters and attendance at the Glasgow Caledonian
University.
As a practice, we had for many years operated a quality management system that broadly complied with the requirements of the BS EN ISO9001 quality standard, but we had been reluctant to take on what we saw as the unnecessary administrative burden that external assessment and registration would impose. Having met and spoken with Derek, the Managing Director, we understood the synergies between BS EN ISO9001 and BS EN ISO14001 and with a changing marketplace and with our own and the increased public perception of environment issues we took the decision to look further at compliance with both standards.
We therefore employed Granger’s Consultancy Services as a Consultant as we believed their approach would tailor processes around the way we worked, rather than imposing additional requirements on us.
As an early task, a ‘Gap Assessment Profile’ was undertaken, which identified where, in the current Holmes quality management system there were areas that would prevent full compliance with the requirements of BS EN ISO9001 and BS EN ISO14001 quality and environmental standards. In this exercise, we confirmed our belief that Granger’s Consultancy Services approach was ‘right’ for us and would deliver processes that would work for us and not introduce unnecessary or over lengthy procedures.
From this, working closely with Granger’s Consultancy Services, we were able to redraft an Integrated Quality and Environmental Management System (QEMS) which was assessed and certified as meeting the requirements of the Quality and Environmental standards by NQA in December 2008. We continue to be impressed by the support and guidance we receive from Granger’s Consultancy Services; by the ‘light touch’ compliance has on our operations and the positive feedback we received from NQA.
Comments received from NQA following their Assessment Audit in June/July
2009:
“A very well documented system reflecting well on the commendable levels
of quality control which have long been practiced in the Company as an integral
element of their industry requirements. The environmental system also continues
to provide good levels of control”
Granger’s Consultancy Services has an ongoing commission from us to develop and update our system processes through the auditing of our system to an internal audit programme.
A. MacLean
Partner
April 2011
Hillhouse Quarry Group
Hillhouse Quarry Group has used Granger’s Consultancy Services to 
assist with the production of quality manuals, auditing and general quality
consultancy. Granger’s Consultancy Services was instrumental in the
process of Wm. McMillan Rome achieving ISO 9001and Hillhouse Contracts department
gaining ISO 9001 sector 16.
In addition Granger’s Consultancy Services has supported Hillhouse Precast Concrete in reviewing their quality processes towards the installation of a Factory Production Control system for the manufacture of the precast units. This has led to noticeable improvements in the quality of the precast units. With the support of Granger’s Consultancy Services Hillhouse Precast Concrete anticipate achieving ISO 9001 certification.
Mr. Granger conducts business in a very professional manner and is very informative in all aspects of quality issues. Since engaging the services of Granger’s Consultancy Services the added value of our products and services has been immense. This far outweighs the cost of the services provided by Mr. Granger, which in turn are very competitive, in this sector.
It is anticipated that the support of Granger’s Consultancy Services will continue for the foreseeable future.
Harry Cant
For Hillhouse Quarry Group
JC Peacock and Company Ltd.
Having
amassed more than 130 years of bad habits, it was with a great deal of nervousness
that JC Peacock and Company Ltd undertook the process of gaining ISO 9000.
Our business has developed across a very wide variety of markets, providing
goods and services to a hugely diverse cross section of customers. The prospect
of attempting to standardise our processes to a degree that could be evaluated
was made worse by the very heavy seasonality that our business endures. Granger
Consultancy Services has not only helped us achieve ISO but has helped us
streamline many of our processes helping us achieve real efficiencies that
we can convert to both competitive advantage and customer benefit. Del has
developed good working relationships with our key personnel and has managed
to implement the systems required without excessive intrusion into the daily
functions of all departments.
Commercial Director
Angus Craig